Glossary

Ask & Offer

A communication habit to set boundaries for the helping relationship and improve the odds for change.

client

One who seeks help choosing what to do.

consult

To help a client choose what to do.

consultant

One who helps their client choose what to do.

effect change

To cause something different to happen.

fixing

Offering solutions when it’s time to address resistance.

non-evaluative

Presented without judgment or moralization.

patronize

To make a choice for someone who is capable of making one for themselves.

persuasion

An attempt to control a client’s choice through argument, reason, or appeal to values.

resistance

Behaviors a client uses to avoid making a choice.

See & Name

A communication habit that allows your client to engage with the impact of their actions.

Show & Tell

A communication habit for saying what you think without controlling your client’s response.